Scale with Tech-Enabled Support Services - Efficiently, Reliably & Cost-Effectively

YOU DON'T HAVE TO TRADE CUSTOMER EXPERIENCE FOR EFFICIENCY.

We are more than just tech support. We are tech-enabled support, which aligns human talent, processes and tech resources to build smoother workflows that minimize friction. Your customers get the best experience, every time.

« Managed Services Home / Tech Support Services
We're more than an outsourcing resource. We're your most reliable partner for accelerating growth.

Support services that scale quickly, improve results, and gets the job done.

Operational efficiency and sustainable growth go hand-in-hand which is why our tech-enabled support services are designed specifically for fast-growing companies. When your customer encounters a roadblock, we provide the right support resources, at the right time, and in the right format so they can keep their business moving.

Whether you need help to scale your support team quickly, or support geographies you don't support currently, we are here to help. So you can focus on growing your core business.

Our Customers

ServiceRocket is a trusted partner for enterprises worldwide.

Qantas Airways logo in color gray
Bank of America logo in color gray
HBO logo in color gray
Our Numbers Say It All
Loyal
5 1/2

Average
Engineer Tenure

Exceptional
99%

CSAT Score
past 6 months

Ever-ready
24/7

Global Anytime
Anywhere Support

Scalability Built-In Approach
Strategize
You want happy customers
Your Customers are our customers. We provide a tailor-made support
1
Deliver
That requires responsive support with a human touch
We align technology and humans for a seamless customer experience
2
Improve
Which leads to retention
Superior engineering talent that gets the job done
3
Scale
That leads to growth
As a partner, we know how to scale as you grow
4
Strategize
Keeps customers happy
Your customers are our customers. We provide tailor-made support.
Deliver
Requires responsive support with a human touch
We align technology and humans for a seamless customer experience.
Improve
Results in retention
Superior engineering talent that gets the job done.
Scale
Leads to growth
As a partner, we know how to scale as you grow.
Let's Talk »
Satisfaction & Smiles Built-in
99% CSAT
Available When
You Need It
Fast and Accurate
Problem Resolution
Faster Time
to Value
Service How
You Want it
Outstanding Customer Experience
Resources
The Total Economic Impact of Workplace from Meta

This guide will provide you with key results and messages from the report, along with background information on research methodology.It will also give you guidance on how to use the data and handle any questionsfrom customers/prospects

How Docker Increased Efficiency and Gained Additional Business Support

With a new product launch, a growing backlog, and insufficient internal resources, ServiceRocket's tech-enabled support team helped Docker's to increase efficiency and backup the company's quickly scaling needs. One of the key results of our engagement was the reduction in their ticket backlog by almost 80% in just 6 months. We mean it when we say that you don’t have to trade customer experience for efficiency.

How Preset Quickly Achieved Scalability with ServiceRocket

Faced with meeting increasing support needs as its customer base grew both locally and globally following its launch, ServiceRocket’s tech-enabled team was brought on board to act as an extension of the Preset team to handle their support needs fast. One of the key results of our engagement was the reduction in the ticket resolution time by 6 days. We mean it when we say that we are your most reliable partner for accelerating growth.

Wondering how we can help your company accelerate success?
Lörem ipsum megahosade niment mirar ebel maras prer prelig. Prerora multise divis sade niment mirar ebel maras prer prelig.
Let's Talk »
Let's Talk
California Consumer Privacy Act (CCPA) Opt-Out Icon Notice at Collection