KPIs Impacted by a High-Performing Customer Education Program

Find out which KPIs matters to establish best practices and fine tune your strategy for a successful customer education program.

Working Out Loud: Customer Education Accelerates Growth

How do we A/B test educational content?

Dave Derington, Director, Customer Education at ServiceRocket and Naomi Warden, Sr Management Customer Enablement, ClickUp, discuss how and why A/B testing eductional content can be tricky and how being specific helps.

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Learning trends

Find out what are the top 3 learning trends from the experts themselves - Dave Derington, Director, Customer Education at ServiceRocket and Naomi Warden, Sr Management Customer Enablement, ClickUp.

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How do you get leadership buy-in to adopt customer education in your organization?

Dave Derington, Director, Customer Education at ServiceRocket and Brandon Pettit, Sr Manager Customer Education, Liferay, discuss how customer education benefits everybody and showcasing its value can convince your management team.

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How to determine the ideal video duration for educational content?

Listen to Niyati Shah and Dave Derington discuss why breaking down a large video into smaller but more focussed topics addrerssing a functionality or a pain point is better.

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Where are the biggest challenges in education for SaaS?

Nick Mehta, CEO at Gainsight and Dave Derington Director of Customer Education at ServiceRocket identify the top 4 things we as customer education should strive to do.

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Customer Education is the Core of Customer Success

Listen to Nick Mehta, CEO at Gainsight and Dave Derington Director of Customer Education at ServiceRocket, discuss how customer success is really education, where you help people learn, how to take on new behaviors to get the value they want out of your product.

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Remember to Begin with the End in Mind

Listen to Dave Derington and Charlie Fuller's discussion on what the mantra for customer education really is and how it goes beyond just teaching functionality.

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The Dance of Customer Education is Customer Success

How do we educate customers at scale? How does the dance of customer education impact adoption and usage? Find out with Charlie Fuller, Customer Education lead at Sopheon, and Dave Derington, Director of Customer Education at ServiceRocket.

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Customer Education Accelerates Growth: Absence of Mass

Dave Derington, Director, Customer Education at ServiceRocket and Charlie Fuller, Customer Education Lead at Sopheon, discuss why not having a sandbox to test your application actually is absence of mass and how one can deal with it.

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Customer Education Accelerates Growth: Beginner's Mind

Dave Derington, Director, Customer Education at ServiceRocket and Charlie Fuller, Customer Education Lead at Sopheon, discuss why bringing your full self to work and having a beginner’s mind matters in the context of customer education.

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Customer Education Accelerates Growth: How Do You Grow Your Certifications?

Listen to this discussion between Dave Derington, Director of Customer Education at ServiceRocket, and Ashish Rangnekar, CEO at BenchPrep, on why training your employees is essential, but building an ecosystem with certification programs has a significant impact on customer success and long term growth.

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Customer Education Accelerates Growth: How Do You Start on the Journey to Build a Certification

Dave Derington, Director of Customer Education at ServiceRocket, and Ashish Rangnekar, CEO at BenchPrep, discuss certifications, and how they form part of the customer education ecosystem that helps your end user to become your evangelists.

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